Return Policy
Return Policy of Mary Taylor
At Mary Taylor, we are committed to providing excellent service and a pleasant shopping experience for all our customers. Our return and refund policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Products purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returning an item. Mary Taylor does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms & Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this timeframe to qualify for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, including for incorrect sizing. Please make sure to choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows signs of manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to [info@marytaylor.com]. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Required
Returns without a completed return form cannot be processed. Please ensure the form is included with your returned item to guarantee proper handling of your request.
Conclusion
Mary Taylor is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we can ensure that all returns are handled efficiently and fairly. If you have any questions or concerns, please contact our customer service team at [info@marytaylor.com].